As the creator and owner of the items on editableClips, each author is responsible to you for items you purchase. These rules are based on consumer laws that we think are the best “baseline” to apply to transactions that happen on editableClips so you as the buyer have a consistent experience and know what to expect from all authors. Please be aware that in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.
Here are the situations in which we expect authors to give a refund on an item and related services you have purchased.
An item contains technical issue like: corrupted file, dropped frames, distorted audio, visible compression etc.
materially different from the item description or preview so you should expect the author to "tell it like it is" when it comes to the features and functionality of items. If it turns out the item is "not as described" you will be entitled to a refund.
If an item doesn't work the way it should and can't easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you'd known about the problem in the first place. If the item can be fixed, then the author is required to do so promptly by updating the item otherwise you are entitled to a refund of that item.
If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
We will make a decision based on all available information and you agree that our decision is final.